Returns & Exchanges
At Blue Tokai Coffee Roasters, we strive to ensure every brew meets your expectations, but please note that due to the perishable nature of coffee, we only offer returns or replacements for damaged equipment or incorrect orders. If you are unsatisfied with your purchase, please reach out to our support team within 48 hours of delivery.
Initiate Request
Contact our customer care team via email or phone with your order ID and a brief explanation of the issue.
Quality Verification
For damaged equipment or incorrect coffee roasts, please provide clear photographs of the packaging and the product received.
Reverse Pickup
Once your request is approved, we will arrange a reverse pickup from your delivery address at no additional cost.
Refund or Replacement
After the item reaches our warehouse and passes inspection, we will issue a full refund to your original payment method or dispatch a fresh replacement.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing